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We have embedded over 150 software robots in our back-office processes

The number of RPAs (software robots) embedded in our business processes exceeded 150, proving us to be an early adopter and leader in innovation at this scale. As a challenger bank, we started the technology integration in 2015 with the primary objective of making our employees’ jobs and our customers’ lives easier.

Dozens of monitors with embedded software provide status and monitor various critical processes so that our relevant departments can respond immediately to issues or potential risks that arise, both in internal processes and with our customers. The Digital Boards monitors are not just screens that display summary information, but fully operational screens. They indicate any failed customer payment, for example, providing all the necessary information about the problem instantly so that we can make immediate contact with the customer to resolve it.

After integrating RPA into various activities, we have significantly reduced the document turnover by more than 60% compared to 2022 and brought it down to 19%. These automations are directly linked to the sustainability and responsible corporate governance that we strive for. It is also one of the organisation’s key ESG goals, through which we aim to meet the ever-increasing demands of regulators and society in terms of sustainability.

Alongside this, through software robots we also improve the customer experience, as when routine processes are automated, our customers receive faster and more efficient services.

[quoteblock content=”The dynamics of change in the banking and fintech sector is extremely high. In order to stay relevant and competitive in this changing environment, we choose to be early adopters of new, existing technologies, ensuring quick and easy adoption. This is why we rely on a strategy driven by our desire to constantly improve. On the one hand, in terms of our digital products and services, such as our free tbi bank mobile app. On the other hand, to implement technology in the bank’s internal processes so as to minimise ‘manual’ document processing and the need for human intervention in processes that can be automated.” author=”Nikolay Spasov” author_position=”Executive Director” author_avatar=”https://tbibank.com/wp-content/uploads/2023/11/Nikolay-Spasov_2-1200×800.jpg” section_id=””][/quoteblock]

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